- Unused products in sealed original packaging can be returned within 30 days of a direct purchase from us.
- Opened or used products, and dissatisfaction with crop results, are not grounds for return.
- Report damaged or wrong deliveries within 48 hours with photos.
- Bought from a dealer? Start with the dealer; we help with quality complaints.
1. Scope
This policy applies to products purchased directly from Balaji Agro Chemicals & Fertilizers (“BACF®”, “we”) against our invoice. Products bought from an authorised dealer or distributor are subject to that seller’s return terms; for quality complaints about such products, you may also contact us under our Grievance Redressal policy.
2. Eligible returns
You may request a return within thirty (30) days of delivery if all of the following apply:
- the product is unused and in its original, sealed and undamaged packaging, with labels intact;
- you provide the invoice or proof of purchase showing the batch number;
- the product has been stored as directed on the label and has not passed its expiry date.
3. Products that cannot be returned
- Products that have been opened, used, partly used, diluted, mixed or tampered with, or whose seal is broken.
- Products damaged by improper storage, handling, misuse or failure to follow the label after delivery.
- Products bought or ordered as custom formulations, private label, white label, contract manufacturing or bulk/institutional orders made to your specifications, except where defective.
- Products sold as clearance, near-expiry or under a special offer stated to be non-returnable.
- Returns requested only because crop results did not meet expectations. Results depend on many factors outside our control, as explained in our Disclaimer.
4. Damaged, defective or incorrect products
Please inspect the delivery on arrival and note any visible damage on the delivery receipt. Report damaged, leaking, defective or incorrect products within forty-eight (48) hours of delivery, with photographs of the outer package, the product and its label showing the batch number.
After verification, which may include inspection or testing of a sample, we will at our option replace the product or refund its price. Where a defect is confirmed, we bear the return shipping cost.
5. How to request a return
Contact us at [email protected] or +91 94122 13305 with your invoice number, the product and batch number, the reason for return and photographs. We will confirm whether the return is eligible and how to send it. Please do not send products back without our written confirmation — unauthorised returns may be refused.
Agrochemicals and fertilizers must be packed securely in their original packaging and transported in accordance with law. Returns must not be sent by any method that is prohibited for the product.
6. Refunds
Once we receive and inspect the returned product and approve the return, we will process the refund within five to seven (5–7) working days to the original payment method, or by bank transfer to the account of the person who paid. Banks may take additional time to credit the amount.
Unless the return is due to our error or a confirmed defect, return shipping costs are borne by you, and original shipping charges are not refundable.
We may deduct a reasonable amount for products returned in a condition that does not meet this policy, or refuse the refund and return the product to you at your cost.
7. Your statutory rights
Nothing in this policy affects your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be excluded.