- Delivery timelines and charges are confirmed with your order; timelines are estimates.
- Some agrochemicals can only be shipped by approved road transport to serviceable locations.
- Check the delivery and report any damage within 48 hours.
1. Scope
This policy applies to orders placed directly with Balaji Agro Chemicals & Fertilizers (“BACF®”, “we”). Deliveries by dealers and distributors are arranged by them under their own terms.
2. Order confirmation and dispatch
An order is accepted only when we confirm it in writing (including by email or WhatsApp) and, where applicable, receive payment on the agreed terms. We may decline or cancel any order, including where a product is unavailable, the delivery location is not serviceable, the order appears to be for unlawful use or resale of counterfeit goods, or pricing or product information was shown in error. If we cancel after receiving payment, we will refund the amount paid.
3. Delivery timelines
Estimated delivery timelines are communicated when we confirm your order and depend on your location, the product, order size and transport availability. Typical estimates for standard deliveries within Uttar Pradesh are 7–10 business days, and longer for other locations and bulk orders.
Timelines are estimates, not guarantees. We are not liable for delays caused by transporters, weather, strikes, regulatory checks, incorrect address details, the recipient’s unavailability or other events beyond our control.
4. Shipping charges
Shipping charges, if any, are communicated at order confirmation and shown on the invoice. Any free-delivery or discounted-delivery offer applies only on the terms stated with that offer.
5. Restricted and hazardous goods
Certain fertilizers, pesticides and other agrochemicals are regulated and may only be transported by approved means, in specified packaging, and to locations where they may lawfully be sold or used. Some products cannot be sent by courier or to certain areas. We will tell you if a product cannot be delivered to your location.
6. Receiving your order
- Please ensure your address, PIN code and phone number are correct and that someone is available to receive the delivery. Re-delivery due to an incorrect address or unavailability may be charged.
- Inspect the package on delivery and note any visible damage, leakage or shortage on the delivery receipt before signing.
- Report damaged, leaking, short or incorrect deliveries within forty-eight (48) hours, with photographs, so we can arrange a replacement or refund after verification under our Refunds & Returns policy.
Risk in the products passes to you on delivery to the address you provided. Tracking details are shared where the transporter provides them.
7. Contact
For delivery questions, contact [email protected] or +91 94122 13305.